1. Introduction
At OptiLeads, we strive to provide high-quality services. This policy outlines the terms under which refunds may be issued for our business consulting and financial planning services.
2. Cancellation Policy
Clients may request service cancellations within a specific timeframe. The cancellation policy varies depending on the type of service provided. Please contact us for further details.
3. Refund Eligibility
Refunds are considered on a case-by-case basis. If a client is dissatisfied with our services, we will assess the issue and determine an appropriate resolution.
4. Refund Processing
If a refund is approved, it will be processed within 10 business days using the original payment method. Clients will receive a confirmation once the refund has been issued.
5. Non-Refundable Services
Refunds are not available for services that have already been rendered or completed. Consultation fees and third-party costs are also non-refundable.
6. Dispute Resolution
If you have concerns about our services, we encourage you to contact us directly. We will work towards a fair resolution in a timely manner.
7. Policy Updates
This policy may be revised periodically. The latest version will always be available on our website.
8. Contact Us
For refund-related inquiries, please reach out to us at:
Email: [email protected]
Phone: +27 46 986 0486
Address: 37 Harrison St, Johannesburg, 2001, South Africa